/* Font di sistema: nessuna risorsa esterna. */
[hidden]{display:none!important}
:root{--ink:#182936;--muted:#71808c;--line:#e5e9eb;--bg:#f3f5f6;--red:#c3323a;--nav:#14212c;--green:#24775e}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px 'DM Sans',Arial,sans-serif}button,input,textarea,select{font:inherit}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer;border:0}button:disabled{opacity:.5;cursor:default}button:hover:not(:disabled){filter:brightness(.97)}.sidebar{position:fixed;inset:0 auto 0 0;width:230px;background:var(--nav);color:#dce5e9;padding:34px 22px;display:flex;flex-direction:column}.brand{text-decoration:none;color:#fff;display:flex;flex-direction:column}.brand b{font:italic 800 37px 'Manrope',sans-serif;letter-spacing:-3px}.brand b span{color:#ed5960}.brand small{font-size:9px;letter-spacing:3.4px;margin-top:3px}.workspace{margin-top:56px;font-size:9px;letter-spacing:1.5px;color:#8c9ba6;display:flex;justify-content:space-between;align-items:center}.workspace span{background:#293844;padding:4px 6px;border-radius:4px;color:#dce5e9}nav{margin-top:18px}.nav{background:transparent;color:#9eafb9;width:100%;display:flex;gap:12px;align-items:center;padding:14px 12px;margin-bottom:6px;border-radius:7px;text-align:left;font-size:16px}.nav span{font-size:13px}.nav.active{background:#2a3945;color:#fff;box-shadow:inset 3px 0 #e25a60}.nav i{margin-left:auto;font:11px 'DM Sans';background:#42505a;padding:2px 6px;border-radius:4px}.side-note{margin-top:auto;font-size:11px;color:#c9d5db;padding:25px 0}.side-note p{color:#81929e;font-size:11px;line-height:1.7;margin:10px 0 0}.live-dot{display:inline-block;width:6px;height:6px;background:#75ac93;border-radius:50%;margin-right:6px}.profile{display:flex;gap:10px;align-items:center;border-top:1px solid #30404c;padding-top:22px}.profile b{font-size:11px}.profile small{display:block;font-size:10px;color:#8598a5;margin-top:5px}.avatar{display:inline-flex;flex-shrink:0;align-items:center;justify-content:center;width:33px;height:33px;border-radius:50%;background:#ecedef;color:#485765;font-weight:700;font-size:11px}.profile .avatar{background:#394a57;color:#fff}main{margin-left:230px;padding:34px 34px 18px;max-width:2000px}header{display:flex;justify-content:space-between;align-items:center;gap:20px}h1,h2,h3{font-family:'Manrope',Arial,sans-serif}h1{font-size:27px;letter-spacing:-1px;margin:9px 0 8px;font-weight:800}header p{font-size:12px;color:var(--muted);margin:0}.eyebrow{font-size:9px;letter-spacing:2px;color:var(--muted);font-weight:700}.primary{background:var(--red);color:white;border-radius:6px;padding:12px 17px;font-weight:600;font-size:12px;white-space:nowrap}.demo-banner{margin:25px 0 20px;border:1px solid #e6dfd0;background:#faf8f1;border-radius:6px;padding:11px 13px;color:#7b7056;font-size:11px;line-height:1.5}.demo-banner span{font-size:9px;font-weight:800;letter-spacing:1px;margin-right:12px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:24px}.stats article{background:#fff;border:1px solid var(--line);border-radius:8px;padding:16px 20px;position:relative}.stats article:first-child{border-top:3px solid var(--red);padding-top:14px}.stats article>span{font-size:11px;color:#536572}.stats strong{font:800 29px 'Manrope',sans-serif;display:block;margin:7px 0 3px;letter-spacing:-1px}.stats small{font-size:10px;color:#8c98a0}.workbench{display:grid;grid-template-columns:330px minmax(0,1fr);border:1px solid #dfe5e8;border-radius:10px;overflow:hidden;background:#fff;min-height:690px;box-shadow:0 3px 8px #1b2f3e03}.list-panel{border-right:1px solid var(--line);background:#fbfcfc}.list-heading{display:flex;align-items:center;gap:8px;padding:20px 18px 16px}h2{font-size:14px;margin:0}.pill{border-radius:5px;background:#edf0f2;padding:3px 7px;font-size:10px;color:#647581}.search{display:flex;margin:0 16px 10px;gap:8px;border:1px solid #dfe5e8;border-radius:6px;background:#fff;align-items:center;padding:0 9px}.search span{font-size:22px;color:#8997a1}.search input{width:100%;border:0;background:transparent;padding:11px 0;font-size:11px;min-width:0}.filters{display:flex;gap:7px;padding:0 16px 8px}.filters select{width:50%;min-width:0;padding:8px 5px;border:1px solid var(--line);background:#fff;border-radius:5px;color:#6d7b84;font-size:10px}.tickets{max-height:690px;overflow:auto;margin-top:6px}.ticket{width:100%;display:block;text-align:left;border-top:1px solid var(--line);padding:16px 18px;background:transparent;border-left:3px solid transparent}.ticket.selected{background:#fff;border-left-color:var(--red)}.ticket:hover{background:#f1f4f5}.ticket-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:9px}.ticket-id{font-size:9px;letter-spacing:.5px;color:#84929c}.priority{font-size:9px;display:inline-flex;align-items:center;gap:5px}.priority:before{content:'';width:5px;height:5px;border-radius:50%;background:#9ca6af}.priority.Alta:before{background:#cf4348}.priority.Media:before{background:#d59a31}.ticket h3{font-size:12px;line-height:1.6;margin:0 0 6px;font-weight:700}.ticket p{font-size:10px;color:#7a8994;margin:0 0 13px}.ticket-bottom{display:flex;justify-content:space-between;align-items:center}.status{font-size:9px;background:#edf0f3;color:#63717b;padding:4px 7px;border-radius:4px}.status.progress{background:#eaf2fb;color:#4078a6}.status.waiting{background:#fcf3df;color:#977222}.status.closed{background:#e8f4ee;color:#348468}.ticket .avatar{width:23px;height:23px;font-size:8px}.detail-panel{min-width:0;display:flex;flex-direction:column}.detail-head{padding:22px 25px 18px;border-bottom:1px solid var(--line)}.detail-meta{display:flex;gap:10px;align-items:center;flex-wrap:wrap;color:#7e8c95;font-size:10px}.detail-head h2{font-size:20px;letter-spacing:-.5px;margin:10px 0 16px}.actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.secondary{background:#fff;border:1px solid #dfe5e8;color:#465b69;border-radius:5px;padding:9px 12px;font-size:11px}.actions .close-action{margin-left:auto;color:#267456;border-color:#cfe3d9}.customer-line{display:flex;gap:16px;flex-wrap:wrap;padding:12px 25px;border-bottom:1px solid var(--line);font-size:10px;background:#fcfdfd}.customer-line b{font-weight:500;color:#85919a;margin-right:5px}.detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 195px;flex:1}.conversation{min-width:0;padding:0 22px 20px;display:flex;flex-direction:column}.conversation-top{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:18px 0 10px}.conversation-top h3{font-size:11px;margin:0}.switch{font-size:10px;border:1px solid var(--line);border-radius:5px;background:#fff;padding:6px 8px;color:#667986}.switch.on{color:#286c58;background:#edf6f0}.timeline{min-height:200px;max-height:400px;overflow:auto;padding:5px 0 14px;flex:1}.event{margin:13px 0;display:flex;gap:9px}.event .avatar{width:27px;height:27px;font-size:9px;margin-top:1px}.event-content{flex:1;min-width:0}.event-top{display:flex;align-items:center;gap:8px;font-size:10px;flex-wrap:wrap;margin-bottom:6px}.event-top time{font-size:9px;color:#94a0a7;margin-left:auto}.bubble{background:#f2f5f7;border:1px solid #e9eef1;padding:12px 13px;border-radius:0 7px 7px 7px;font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.event.tech .bubble{background:#f0f3fa;border-color:#e6ebf4}.event.internal .bubble{background:#fff8e7;border-color:#f2e6c6}.visibility{font-size:8px;color:#7c8d99;margin-top:5px}.event.internal .visibility{color:#a1813e}.system-event{font-size:9px;color:#8897a0;text-align:center;margin:17px 0;line-height:1.7;overflow-wrap:anywhere}.composer{border:1px solid #dce3e7;border-radius:7px;overflow:hidden}.composer-tabs{display:flex;background:#f5f7f8;border-bottom:1px solid var(--line);padding:6px;gap:6px}.composer-tabs button{font-size:10px;padding:7px 9px;background:transparent;color:#85909b;border-radius:4px}.composer-tabs button.active{background:#fff;color:#435a6d;box-shadow:0 1px 4px #0000000d}.composer-tabs button.internal-tab.active{color:#94702d;background:#fff3d6}.composer textarea{width:100%;min-height:83px;resize:vertical;border:0;padding:12px;font-size:12px;line-height:1.6;display:block}.composer-bottom{display:flex;align-items:center;gap:8px;padding:9px 11px}.composer-bottom span{font-size:9px;color:#8a969f}.composer-bottom .primary{margin-left:auto;padding:8px 12px;font-size:10px}.attachment-btn{background:#f0f3f5;border-radius:4px;font-size:10px;padding:7px;color:#5b7080}.attachment-list{font-size:10px;color:#6f7e89;padding:0 12px;overflow-wrap:anywhere}.side-details{border-left:1px solid var(--line);padding:18px 15px;background:#fdfefe}.side-details h3{font-size:9px;letter-spacing:1px;text-transform:uppercase;margin:0 0 12px;color:#8b98a0}.field{display:block;margin-bottom:15px}.field>span{display:block;font-size:9px;color:#83909a;margin-bottom:6px}.field select,.field input{border:1px solid #dfe5e8;border-radius:5px;background:#fff;color:#435965;padding:8px 7px;width:100%;font-size:10px}.device-card{border:1px solid var(--line);border-radius:6px;padding:10px;margin-bottom:12px}.device-card b{font-size:10px;display:block;overflow-wrap:anywhere}.device-card small{display:block;font-size:9px;color:#84949e;margin:6px 0}.device-card button{padding:5px 0;background:none;color:#52758a;font-size:10px}.side-divider{height:1px;background:var(--line);margin:20px 0}.time-display{font:700 22px 'Manrope',sans-serif;letter-spacing:1px;margin-bottom:10px}.time-actions{display:flex;gap:5px}.time-actions button{font-size:10px;padding:7px 8px}.muted{font-size:10px;color:#8c99a2;line-height:1.6}.empty{padding:50px 20px;color:#87959e;text-align:center;font-size:12px}footer{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:17px 0;color:#99a3aa;font-size:9px}.text-button{background:none;color:#7e8c97;font-size:9px;padding:5px 7px}dialog{width:min(580px,94vw);border:1px solid #dce4e8;border-radius:12px;padding:0;box-shadow:0 30px 100px #14212c33;color:var(--ink)}dialog::backdrop{background:#10212a66;backdrop-filter:blur(3px)}.modal-header{padding:24px 25px 16px;display:flex;justify-content:space-between;align-items:flex-start}.modal-header h2{font-size:20px}.modal-header p{font-size:11px;color:#8a96a0;line-height:1.6;margin:7px 0 0}.modal-close{background:#f1f4f5;border-radius:50%;width:28px;height:28px;color:#687985}.modal-content{padding:0 25px 22px}.modal-content label{display:block;font-size:11px;margin:12px 0 6px}.modal-content input,.modal-content select,.modal-content textarea{padding:10px;border:1px solid #dce3e7;border-radius:5px;width:100%;font-size:12px;color:#415763;background:#fff}.modal-content textarea{min-height:90px;resize:vertical}.modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.modal-footer{display:flex;justify-content:flex-end;gap:9px;margin-top:22px}.device-option{display:flex;gap:12px;padding:12px;border:1px solid var(--line);border-radius:7px;margin:8px 0;align-items:center;cursor:pointer}.device-option:has(input:checked){background:#ecf5f0;border-color:#bad6c5}.device-option input{width:auto}.device-option div{flex:1}.device-option b{font-size:12px}.device-option small{display:block;color:#8d9aa2;font-size:10px;margin-top:5px}.online{font-size:9px;color:#35775d}.offline{font-size:9px;color:#929ca3}.notice{padding:11px;background:#f8f3e8;border:1px solid #e9dfc7;border-radius:5px;font-size:10px;line-height:1.7;color:#88764d}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%) translateY(100px);background:#213947;color:#fff;padding:13px 20px;border-radius:8px;box-shadow:0 4px 30px #0002;z-index:10;font-size:12px;max-width:90vw;transition:transform .2s}#toast.show{transform:translateX(-50%) translateY(0)}
@media(min-width:1600px){main{padding:42px}.workbench{grid-template-columns:360px minmax(0,1fr)}.detail-layout{grid-template-columns:minmax(0,1fr) 230px}.timeline{max-height:470px}.bubble{font-size:13px}}@media(max-width:1200px){.sidebar{width:190px;padding:25px 15px}main{margin-left:190px;padding:25px 20px}.workbench{grid-template-columns:280px minmax(0,1fr)}.detail-layout{grid-template-columns:1fr}.side-details{display:grid;grid-template-columns:1fr 1fr;gap:10px;border-left:0;border-top:1px solid var(--line)}.side-divider{display:none}.side-details h3{grid-column:1/-1}.timeline{max-height:340px}.detail-head{padding:20px}.customer-line{padding:12px 20px}}@media(max-width:800px){.sidebar{position:static;width:100%;padding:14px 18px;display:block}.brand{flex-direction:row;gap:15px;align-items:center}.brand b{font-size:27px}.brand small{font-size:9px}.workspace,.side-note,.profile{display:none}nav{display:flex;margin:12px 0 0;gap:4px}.nav{padding:9px;justify-content:center;margin:0}.nav span{font-size:10px}.nav i{display:none}main{margin:0;padding:20px 13px}h1{font-size:21px}header .primary{padding:10px}.stats{gap:7px;grid-template-columns:repeat(2,1fr)}.stats article{padding:13px}.stats strong{font-size:24px}.workbench{display:block}.list-panel{border-right:0;border-bottom:1px solid var(--line)}.tickets{display:flex;max-height:none;overflow:auto}.ticket{min-width:250px;width:250px;border-right:1px solid var(--line)}.filters{display:inline-flex;width:49%;padding-right:5px}.detail-head h2{font-size:18px}.conversation{padding:0 15px 15px}.actions .close-action{margin-left:0}footer{align-items:flex-start}.demo-banner span{display:block}.composer-bottom{flex-wrap:wrap}}

.csat-side{border-top:1px solid var(--line);padding-top:18px;margin-top:18px;grid-column:1/-1}.csat-side>b{display:block;font-size:10px;line-height:1.7}.csat-side small{display:block;color:#8b98a0;font-size:9px;line-height:1.6;margin-top:6px}.csat-stars-static{font-size:24px;letter-spacing:2px;color:#d49a29;margin:4px 0 7px}.csat-stars-static span{color:#a6b0b7}.csat-comment{white-space:pre-wrap;overflow-wrap:anywhere;font-size:11px;line-height:1.7;color:#526572}.csat-card{border:1px solid #e6dcc3;background:#fffdf7;border-radius:8px;margin:16px 0 3px;padding:20px}.csat-eyebrow{font-size:8px;letter-spacing:1.6px;font-weight:700;color:#9c7d3d}.csat-card h3{font-size:16px;margin:8px 0}.csat-card>p{font-size:11px;color:#85919a;line-height:1.6}.csat-card>b{font-size:12px}.csat-card>small{display:block;font-size:10px;color:#8b98a0;margin-top:10px}.star-picker{border:0;margin:14px 0 3px;padding:0;display:flex;gap:8px}.star-choice{position:relative;display:inline-flex;cursor:pointer}.star-choice input{position:absolute;opacity:0;width:100%;height:100%;margin:0;cursor:pointer}.star-choice span{color:#cbd2d8;font-size:37px;line-height:1.2;transition:transform .12s,color .12s}.star-choice.filled span{color:#d49a29}.star-choice:hover span{transform:scale(1.12)}.star-choice:focus-within{outline:2px solid #8e6e28;outline-offset:3px;border-radius:4px}.rating-label{font-size:10px;color:#99804c;min-height:20px;margin-bottom:12px}.csat-comment-label{display:block;font-size:11px;color:#526572;margin-bottom:8px}.csat-comment-label span{color:#95a0a6;font-size:9px;margin-left:5px}.csat-card textarea{width:100%;min-height:70px;border:1px solid #e4dfd2;border-radius:5px;background:#fff;padding:10px;font:11px 'DM Sans',Arial,sans-serif;resize:vertical;line-height:1.7}.csat-submit{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px}.csat-submit small{font-size:9px;color:#99a19e;line-height:1.6}.csat-submit .primary{font-size:10px;padding:10px 12px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

/* MPF mail readability: original text is retained in the ticket. */
.mail-main{white-space:pre-wrap;overflow-wrap:anywhere}
.mail-link{color:#27668b;text-decoration:underline;text-underline-offset:2px;overflow-wrap:anywhere}
.mail-link:hover{color:#174761}
.mail-fold{white-space:normal;border-top:1px solid #dce4e9;margin-top:12px;padding-top:7px;font-size:11px}
.mail-fold summary{cursor:pointer;color:#647887;font-weight:600;padding:3px 0;list-style-position:inside}
.mail-fold summary:focus-visible{outline:2px solid #27668b;outline-offset:3px;border-radius:3px}
.mail-fold-body{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:8px;line-height:1.8}
.mail-fold:last-child summary{font-weight:400;font-size:10px}

.email-original-button{display:block;margin-top:14px}.email-original-toolbar{display:flex;gap:10px;justify-content:flex-end;margin-bottom:12px}.email-original-frame{width:100%;height:60vh;min-height:320px;border:1px solid #dce3e9;border-radius:8px;background:white}

.datto-inventory{margin-top:14px;max-height:340px;overflow:auto}.datto-device{padding:12px 4px;border-bottom:1px solid #e1e6eb}.datto-device small{display:block;margin-top:5px;color:#637689}

.remote-device-choice{display:flex;align-items:center;gap:12px;padding:18px;border:1px solid #dce3e9;border-radius:8px;cursor:pointer}.remote-device-choice.selected{background:#edf8f1;border-color:#8bc5a2}.remote-device-choice>span:first-of-type{flex:1}.remote-device-choice small{display:block;margin-top:6px;color:#637689}.remote-device-choice input{width:auto;margin:0}.remote-connect,.remote-open-device{display:inline-block;text-decoration:none;text-align:center}.remote-connect[aria-disabled="true"]{opacity:.45;pointer-events:none}

.datto-alert-list{max-height:55vh;overflow:auto;margin-top:14px}.datto-alert-row{padding:16px 4px;border-bottom:1px solid #dce3e9}.datto-alert-row pre{white-space:pre-wrap;overflow-wrap:anywhere;max-height:220px;overflow:auto;font-size:12px}.datto-alert-row details{margin:12px 0}.datto-alert-row small{color:#637689}